Information and Technology Services

Getting Help: IT Service Desk

IT Service Desk

Your first point of contact for all IT Services

NEW! Online Self Service Portal

General IT Enquiry (For those without a UC IT account)

Phone: 6060 or +64 3 364 2060

Physical Locations
Ilam: Central Library
8am - 5pm, Monday - Friday
Dovedale: Education Library
8.30am - 5pm, Monday - Friday

News and Events

Email scam alert
(18 October 2013)
There have been widespread reports of users receiving a scam email purporting to be from the “UC Webmail Team” with the subject “UC Security Alert !”. The email informs the user their account quota is almost full, and invites them to upgrade their quota by clicking on a link. The link is a scam which directs to a non-UC site, and should not be clicked. Legitimate IT mailbox size warnings will never ask you to visit such a link. Please be careful visiting links in emails and opening attachments, and if you have any doubts about an email please contact the IT Service Desk.

Problems signing in to UC Live email accounts (14th June 2013)
If you are receiving the following error message: “You're currently signed in with an Office 365 email account, which can't be used with”, please use the following web address: to access your email. If you still receive the error please clear your internet browser cache. 

Instructions for clearing your browser cache can be found here.

Changes to UC student email accounts and SkyDrive
(29 May 2013)
Some changes are coming to the way UC students access their University student email account and SkyDrive online.  After 31 May students can only sign into their UC student email accounts at For more details, please click here.

Personal wireless hotspots
(1 March 2013)
We have a strong campus wireless network, but as with all such networks its performance can be affected by other transmission sources. To ensure that the network signal remains as strong as possible for you and everyone else, when on campus please deactivate any personal wireless hotspots or ad hoc wireless networks you have on your mobile devices or laptops.